FAQ
At PodVapes, we stand by the quality of our products and are committed to bringing you the best technology in vaporization.
We only stock genuine items - that's one of our core promises to you!
We are fully committed to supporting you on your vaping journey and welcome you into our community.
Please see below a list of commonly asked questions and their answers. If you have any other questions, please let us know.
SHIPPING
How long does shipping take?
This depends on the shipping destination. Our warehouse is in Auckland, New Zealand. All orders received before 3:30pm NZ time will be shipped the same day via DHL Express from Auckland. Our warehouse operates every week day, Monday to Friday excluding NZ National Holidays.
Can I update my address on my order?
Yes, if the update is required before receiving tracking information, please send a Chat message or email to support@podvapes.com and include your Order Number. However if you wish to perform an address update after your order has been dispatched, please contact DHL directly in your country and quote your tracking number.
Do I need to pay for custom duties to receive my order?
Normally No. Typically there are no duties or taxes payable because we only supply small orders for personal consumption, however depending on your destination country, you may need to pay duties and taxes.
Do you reimburse the return shipping cost for replacements?
We will refund return shipping fees for faulty products if we determine that the device needs to be returned. Most of the time, device warranty replacements are processed without the need to return the device to us.
I received an incorrect device or pods. Who pays for the return shipping fee?
If we made a mistake, then we will cover the costs of fixing it. We will any refund shipping fees for incorrectly despatched items. We may also offer store credit for the value of the incorrectly shipped products.
Do I have to return my faulty device?
Device faults are very rare, but they may happen. Most device warranty claims can be processed without the need to ship the device back to us. If you are having issues with your device, please contact us with the order number under which the device was purchased and a video showing the issue. If you send us these details, we can ship you a brand new device free of charge.
ABOUT OUR PODS
Do pods have an expiry date?
There isn't an expiration date on our pods, but as your pods get older you may experience a natural flavour decrease after 6 months. It's best to store your pods at room temperature in a dry environment in their sealed compartments until use. Pods should be re-capped with their cover when not in use.
Do Pods Expire?
e-liquid pods don’t "go bad", but they may discolour. They can also lose potency in both flavor and strength. In time, oxidation may turn the vaping liquid in pods a darker yellow. A pod with some discolouration has not ‘gone bad’ and has not become dangerous to use. Even though pods are a closed system which can’t (or shouldn’t) be refilled, this doesn’t mean it’s airtight. Oxygen molecules eventually work their way into the pod and start a process called oxidation. This process happens very slowly and is impossible to avoid. In the case of our range of nicotine products, the nicotine can react strongly to sunlight and oxygen, so by keeping your pods sealed and out of direct sunlight you can lengthen their shelf life. We recommend storing your pods in a dry area at room temperature and in their packaging as it will help them stay fresh for longer.
DO YOUR PODS CONTAIN NICOTINE?
DO YOU HAVE PODS THAT DON'T CONTAIN NICOTINE?
E-LIQUIDS AND PODS
How is vape juice made?
Vape juice is typically made from a blend of nicotine, propylene glycol, vegetable glycerin, and flavorings.
What vape flavors are there?
There are numerous vape flavors available at PodVapes, from fruits to desserts and tobaccos.
Can vape juice expire?
Yes, vape juice can expire typically after 1-2 years but is still generally safe to use.
What vape flavors are there?
PodVapes offers a wide range of flavors, from fruity to tobacco.
What vape has the most nicotine?
Nicotine content varies, check PodVapes for details.
What vape has the most puffs?
Check our product descriptions at PodVapes for puff count.
What vape should I get?
PodVapes experts can help you choose based on your preferences.
What vape flavor am I?
Your preferred flavor reflects your taste. Explore at PodVapes.
What vape has nicotine?
Some e-liquids at PodVapes contain nicotine, but we also offer nicotine-free options.
How is vape liquid made?
It's a blend of propylene glycol, vegetable glycerin, flavours, and nicotine.
How are vape flavors made?
Flavors are crafted by mixing food-grade aroma compounds.
What vape should I buy?
Let PodVapes guide you based on your lifestyle and taste preferences.
What vape flavors have diacetyl?
PodVapes ensures diacetyl-free flavors for your safety.
What vape is the safest?
PodVapes offers high-quality, trusted vape brands for safe vaping.
What vape flavors are safe?
PodVapes ensures all our flavors are food-grade and safe.
When does vape juice turn brown?
E-liquid may darken over time due to oxidation, it's normal.
When does a vape taste burnt?
A burnt taste often means you need to replace the coil.
When does a vape lose flavor?
Vape flavor can diminish over time or due to a worn-out coil.
When does a vape burn the throat?
This can happen with high nicotine content or if coil needs replacing.
Where are vapes made?
Vapes are produced worldwide, but we at PodVapes ensure quality.
Which vape gets you the highest?
At PodVapes, we offer vapes with varying nicotine strengths.
Which vape is the best?
The best vape varies by individual. Explore options at PodVapes.
Which vape has the most nicotine?
Nicotine content varies, see PodVapes for details.
Which vape is the safest?
PodVapes ensures safety by offering quality, tested products.
Which vape has nicotine?
PodVapes offers both nicotine and nicotine-free options.
Which vape has the most puffs?
Puff count varies, check product descriptions at PodVapes.
Which vape is good?
All vapes at PodVapes are good, chosen for quality and performance.
Which vape flavors are safe?
All flavors at PodVapes are safe, meeting food-grade standards.
Which vape has the least nicotine?
We offer low and zero nicotine options at PodVapes.
Which vape flavor is the best?
The best flavor is subjective. Explore the range at PodVapes.
When does vape juice turn dark?
E-liquid darkens over time due to natural oxidation.
Where are Juul pods made?
Juul pods are produced in the United States.
Where to buy vape coils?
Visit PodVapes for a wide selection of vape coils.
Where to buy vapes in the UK?
PodVapes serves customers globally, including the UK.
USING, CLEANING & CARING FOR YOUR VAPING DEVICE
Can vaping trigger a smoke alarm?
Vaping can trigger some smoke detectors but it's unlikely unless directly exhaled into the detector.
Can a vape explode?
Although extremely rare, improper handling of batteries can cause a vape to explode.
Can vaping cause a fire alarm?
It's unlikely unless vape aerosols are directed towards the detector.
Are vape batteries lithium?
Yes, most vape batteries are made from lithium due to their high energy density.
How do vape coils work?
Coils heat the e-liquid, turning it into an inhalable aerosol.
When does a vape flash?
A flashing vape typically indicates a low battery or a connection issue.
When does a vape start flashing?
It usually flashes when there's a battery or connection issue.
When does a vape stop working?
Vapes can stop working due to battery issues or coil wear.
When does a vape say "No Atomizer"?
This indicates a connection issue between the tank and the device.
When does a vape pen blink?
Usually when there's a battery or connection problem.
When does a vape say "Check Atomizer"?
This means there's a connection issue with the atomizer.
Can vape batteries explode?
Vape batteries can explode if mishandled, but following safety practices prevents this.
Are vape detectors real?
Yes, vape detectors exist and are commonly used in schools and public areas.
Which vape lasts the longest?
Battery life varies by model. Check product info at PodVapes.
Which vape coils last the longest?
Coil lifespan varies, but we offer quality coils at PodVapes.
Will vaping trigger a smoke alarm?
Vaping rarely triggers alarms due to the vapor's nature.
Will vaping set off sprinklers?
Rarely, since the vapor typically doesn't reach heat detectors.
Will a vape explode in water?
Quality devices from PodVapes are built to prevent such issues.
Will a vape explode?
PodVapes offers devices with safety features to prevent such issues.
CHARGING YOUR VAPING DEVICE
How do I charge my pod vape?
All devices come with either a magnetic USB charging dock or micro-USB cable. There is a magnet at the base of the devices that allows the device to clip into the USB charger. Charging the device to full charge normally takes 45 – 60minutes.
Your pod vape should also be kept away from key cards, credit cards, and other items with magnetic strips to prevent damage.
How long does the battery last?
Depending on the frequency of use, a full charge will last roughly a full day.
Our devices use lithium-ion polymer batteries.
The devices smart-charge technology will ensure there is no risk of overcharging.
My device is not charging?
Make sure your pod vape charger is connected to an adequate power source - (1 Amp charging) and that the device is making a secure connection to the charging base. Before contacting the PodVapes ™ team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cloth. ( Cotton tips are a perfect choice here).
TROUBLESHOOTING
My device is not charging?
Make sure your pod vape charger is connected to an adequate power source - (1 Amp charging) and that the device is making a secure connection to the charging base. Before contacting the PodVapes ™ team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cloth. ( Cotton tips are a perfect choice here).
My pod vape is not making any vapour?
If you're seeing little to no vapour when you draw, double check that the device LED is lighting up when you draw on the pod. Ensure the pod is seated firmly in the battery. You may want to try using an alternate pod to see if that helps. If you continue to have problems, please contact our team at support@podvapes.com.
In the event that you need to dispose of you pod vape please dispose responsibly and as you would with any lithium polymer battery.
If you have any health concerns about the use of our PodVapes™, we recommend that you consult with your physician. Inhalation of e-vapour may aggravate existing respiratory conditions.
What if I get e-liquid on my hands?
If your pod leaks, it's best to avoid direct contact with the liquid. If you do get liquid on your hands simply wash with soap and water. You may continue to use the pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting back into your device.
My pod is leaking, what should I do?
Pods subject to excessive humidity or a drastic altitude change (like flying on a plane) may experience a minor amount of condensation or leakage.
Minor leaking from your pods is not uncommon during use and shouldn't persist under normal use by following our suggested drawing tips below. If your pod is leaking slightly, you can continue to use it no problem, but please wipe off the juice before inserting back into your device.
Leaking can occur when juice is pulled up into the air path due to one of the following reasons:
- Puffing aggressively on the mouthpiece - try puffing more gently.
- Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
- Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click it into place.
- If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PodVapes™ team.
The pods are built for easy, smooth drawing and produce optimal vapour experience under normal drawing pressure.
It may take a little extra suction on the first draw to get the pod to get it going, we always recommend a gentle puff on the mouthpiece.
Popping and crackling sounds are normal - this noise is merely the evaporation of air bubbles on the ceramic coil.
Do you offer refunds for leaking pods?
Yes, however such a refund will be subject to our review of the situation. Slight leakage of pods may occur due to pressure changes during flying/delivery of your order. Please note that we will require you to email/send a video or picture of the leaking pods when you make a claim.
HOW PROMO CODES WORK
Can I use two discount codes on my order?
Only one discount code can be used per order.
I'm a first-time buyer, is there any coupon code I can use?
Kindly subscribe to our Newsletter to earn discounts.
Yes, you can find a coupon code on the Coupons & Deals page Or, you can scroll to the end of this page and Subscribe to PodVapes to receive 15% off your first order.
ABOUT VAPING
What is vaping?
Vaping is the act of inhaling vapor produced by an electronic device known as a vape or e-cig.
When did vaping start?
Modern vaping began in 2003, evolving rapidly since then.
How to vape?
Choose your preferred PodVapes device, fill with e-liquid, press the button and inhale gently.
What vape should I get?
PodVapes offers a wide range of vapes, choose based on your needs, budget and preferences.
Why do people vape?
Many vape as an alternative to smoking, others enjoy the flavours. PodVapes offers both benefits.
How does vaping work?
Vaping works by heating e-liquid to create a vapor, which is then inhaled.
Is vaping worse than smoking?
No, vaping is generally considered less harmful than smoking, as it contains fewer toxins.
Is vaping bad?
Compared to cigarettes, vaping carries less risk, and it's an alternative to smoking.
Is vaping bad for you?
While not risk-free, vaping is seen as a less harmful alternative to traditional smoking.
How bad is vaping?
Vaping is less harmful than smoking, offering a cleaner way to enjoy nicotine.
Can vaping kill you?
While rare, severe misuse can lead to harmful effects, but is generally considered safer than smoking.
Can vaping make you sick?
Some may experience discomfort or allergies, but it's typically not a common occurrence.
Will vaping cause cancer?
Vaping is generally less harmful than smoking, but not risk-free.
Will vaping make you high?
Our vape products at PodVapes contain nicotine, not THC.
Can vaping cause a sore throat?
Yes, vaping may cause a sore throat due to dehydration but drinking water can alleviate it.
Can vaping smoke harm others?
Vaping produces fewer toxins than smoking, but bystanders can still inhale aerosols.
Can vaping trigger asthma?
Vaping can potentially exacerbate asthma symptoms due to the presence of irritants.
Can vaping cause dizziness?
Vaping high-nicotine products can cause dizziness, especially for beginners.
Can vaping cause acne?
There's no direct correlation between vaping and acne, although vaping can cause dehydration.
Are vapes bad for health?
While not risk-free, vaping is generally considered less harmful than smoking.
Are vapes worse than cigarettes?
No, vapes are generally seen as a safer alternative to traditional smoking.
How is vaping harmful?
Vaping can have potential risks, like nicotine addiction, but is generally less harmful than smoking.
What does vaping do to your lungs?
Studies show that vaping may impact lung health but it's seen as a safer alternative to smoking.
How does a vape look like?
Vapes are sleek, portable devices available at PodVapes in a variety of designs.
How can vaping kill you?
Our products at PodVapes are designed with safety in mind.
How is a vape used?
Vapes are used by inhaling the vapor produced by heating e-liquid.
What does vaping do to your body?
Vaping is generally less harmful than smoking, but still involves nicotine.
When was vaping invented?
Vaping was invented in 2003 by a Chinese pharmacist named Hon Lik.
Will vaping kill you?
With proper use and high-quality products from PodVapes, risks are minimal.
Can vaping cause cancer?
There's no definitive proof that vaping directly causes cancer, but it's always best to exercise caution.
How to quit vaping?
Reducing usage over time is a common method. Also, consider nicotine-free options from PodVapes.
How to stop vaping?
Gradually lower nicotine levels with PodVapes' range of e-liquids. Our support team can aid the process.
How does a vape pod work?
A vape pod heats e-liquid creating vapor which you inhale.
Where to buy vapes?
We offer a wide selection of quality vapes for your needs. Reach out to our support to team who can provide guidance.
Which vape is the best?
The "best" vape depends on individual preferences, but PodVapes offers a wide variety for everyone.
How is vaping dangerous?
At PodVapes, we ensure safety by providing quality products and information.
How do vape companies target youth?
PodVapes strongly supports responsible vaping and doesn't market to underages.
Where to buy vapes?
PodVapes is your trusted online store for quality vapes.
Where can I get a vape?
PodVapes is your reliable online source for vapes.
Which vape is closest to smoking a cigarette?
Pod-style vapes at PodVapes offer a similar experience.
Which vape is best for quitting smoking?
We can guide you to suitable options at PodVapes.
What does vaping do to your lungs?
Vaping is a safer alternative to smoking, though it's not risk-free.
Which vape is better?
"Better" is subjective. PodVapes can help you find your perfect fit.
What does vaping cause?
Vaping's impacts vary, we encourage responsible usage at PodVapes.
When did vaping start in the Philippines?
Vaping became popular in the Philippines around 2010.
VAPING IN AUSTRALIA
Are vapes legal in Australia?
Yes, vapes are legal in Australia with certain nicotine restrictions.
Are vape pens legal in Australia?
Yes, vape pens are legal, but the sale of nicotine e-liquids requires a prescription.
Are vape shops closing in Australia?
No, vape shops in Australia continue to provide services, following local regulations.
When is the vape ban in Australia?
As of now, there is no ban on vaping in Australia, but there are restrictions on nicotine sales.
Can you take vapes on a plane?
Yes, vapes can be carried on planes in Australia, but they must be in carry-on luggage.
Where can you vape in an airport?
Check with the airport, some have designated vaping areas.
Can you bring a vape in your hand luggage?
Yes, in Australia, vapes can be carried in hand luggage but not used onboard.
Will vape shops close in Australia?
There are no current plans to close vape shops in Australia according to the latest regulations.
When is the vape ban in Australia?
There's no ban on vaping in Australia, but regulations exist.
Will vape shops close in Australia?
Online stores like PodVapes continue to operate under regulations.
Will vape stores close in Australia?
PodVapes remains open online, offering a wide range of vaping products.
Will vape shops close in Australia?
There are no current plans to close vape shops in Australia according to the latest regulations.
Are vape shops open?
Yes, vape shops in Australia are open and providing services in compliance with regulations.
Where are vape stores located?
PodVapes is an online store serving all of Australia.
Will vaping be banned?
As of now, vaping in Australia is regulated, not banned.
Will vape juice be banned?
There are no current plans to ban vape juice in Australia.
Are vape shops closing?
Not in Australia, vape shops continue to thrive and provide quality products.
Will vape stores close?
We'll continue to serve our customers online at PodVapes.
Will vape shops close?
Online shops like PodVapes remain open, offering reliable vape solutions.
Will vape shops close down?
PodVapes will continue to serve customers online under regulations.
Which countries is vaping illegal?
Vaping laws vary globally, but it's legal in Australia.
Where are vapes banned?
Vaping laws vary globally, but it's legal in Australia with regulations.
I'm a first-time buyer, is there any coupon code I can use?
Will vape juice be banned in Australia?
Currently, there are no plans to ban vape juice in Australia.
